(CSM) Optimize Your Customer Management With

ServiceNow Customer Service Management

Transform your customer service experience with ServiceNow CSM to seamlessly manage customer interactions and enhance service efficiency.

What is ServiceNow Customer Service Management (CSM)?

ServiceNow Customer Service Management (CSM) is a robust platform designed to elevate your customer service operations. By integrating various service channels into a single platform, CSM streamlines workflows and improves response times. It provides actionable insights and automates business processes, helping your team deliver exceptional customer experiences. With intelligent chatbots and stringent security measures, ServiceNow CSM ensures that customer interactions are efficient, secure, and satisfying.

Why Customer Service Management (CSM)?

1

One Platform to Make Workflow

ServiceNow CSM offers a unified platform that integrates all customer service workflows into a single system. This consolidation streamlines the management and resolution of customer issues, allowing for more efficient and cohesive service delivery. By centralizing processes, organizations can improve coordination and response times.

2

Actionable Insights

Gain valuable real-time insights into your customer service operations with ServiceNow CSM. The platform provides detailed analytics and reporting that enable you to make data-driven decisions, enhance service delivery, and identify areas for improvement. This visibility helps in optimizing performance and customer satisfaction.

3

Automated Business Processes

Automate routine tasks and business processes with ServiceNow CSM to boost productivity and reduce manual effort. By handling repetitive and time-consuming tasks through automation, your team can focus on addressing more complex customer issues and delivering higher-value interactions. This leads to more efficient operations and improved service quality.

4

Intelligent Chatbot

Leverage AI-powered chatbots within ServiceNow CSM to manage common customer inquiries effectively. These intelligent bots provide quick, accurate responses and handle standard queries, freeing up human agents to tackle more complex or nuanced customer issues. This enhances overall efficiency and service quality.

5

Security at the Center of All We Do

ServiceNow CSM places a strong emphasis on security, ensuring that all customer data and interactions are safeguarded with top-tier cybersecurity measures. The platform adheres to rigorous standards and practices to protect sensitive information and maintain trust, giving you peace of mind regarding data protection and compliance.

1

One Platform to Make Workflow

ServiceNow CSM offers a unified platform that integrates all customer service workflows into a single system. This consolidation streamlines the management and resolution of customer issues, allowing for more efficient and cohesive service delivery. By centralizing processes, organizations can improve coordination and response times.

2

Actionable Insights

Gain valuable real-time insights into your customer service operations with ServiceNow CSM. The platform provides detailed analytics and reporting that enable you to make data-driven decisions, enhance service delivery, and identify areas for improvement. This visibility helps in optimizing performance and customer satisfaction.

3

Automated Business Processes

Automate routine tasks and business processes with ServiceNow CSM to boost productivity and reduce manual effort. By handling repetitive and time-consuming tasks through automation, your team can focus on addressing more complex customer issues and delivering higher-value interactions. This leads to more efficient operations and improved service quality.

4

Intelligent Chatbot

Leverage AI-powered chatbots within ServiceNow CSM to manage common customer inquiries effectively. These intelligent bots provide quick, accurate responses and handle standard queries, freeing up human agents to tackle more complex or nuanced customer issues. This enhances overall efficiency and service quality.

5

Security at the Center of All We Do

ServiceNow CSM places a strong emphasis on security, ensuring that all customer data and interactions are safeguarded with top-tier cybersecurity measures. The platform adheres to rigorous standards and practices to protect sensitive information and maintain trust, giving you peace of mind regarding data protection and compliance.

Put AI to work for people

Empower your team with business-ready AI from ServiceNow, covering everything from the front office to the back office and everything in between. Our smart platform leverages AI to provide quick, intelligent answers right at your employees’ fingertips. This helps you transform that smart data into actionable insights, enhancing efficiency and decision-making across your organization. Boost your operations and streamline processes with our powerful AI tools, making work easier for everyone involved.

Featured apps and capabilities for Customer Service Management

CSM groups key applications and capabilities into packages that can scale with you as your needs change.

Now Assist for CSM

Improve customer experience and boost agent productivity with generative AI on the Now Platform.

Self-Service

Drive self-service from a portal integrated with knowledge, service catalogs, communities, and chatbots.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

Process Mining

Improve outcomes by optimizing process flows to streamline work.

Virtual Agent

Resolve issues fast with an intelligent chatbot that understands simple, human language.

Guided Decisions

Help agents resolve cases with contextual next best action recommendations.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Engagement Messenger

Embed rich self-service experiences in third-party websites via configuration.

Benefits of Implementing ServiceNow CSM with Asofttek

Unlock the full potential of your customer service operations with enhanced efficiency, real-time insights, and superior customer engagement. Transform your customer service experience with seamless automation and AI-driven solutions.

Improved Service Operations

Enhance your customer service operations with streamlined workflows & automated processes that increase efficiency.

Enhanced Cross-Department Collaboration

Foster better collaboration between departments to ensure quick and effective resolution of customer issues.

Self-Service Across Multiple Channels

Provide customers with a seamless self-service experience across various channels, allowing them to resolve issues independently.

Real-Time Insights for Agents

Equip your agents with real-time data and insights to improve decision-making and provide exceptional customer service.

Our ServiceNow Services

ServiceNow offers a comprehensive suite of services designed to streamline and optimize various aspects of your business. From IT Service Management (ITSM) to Human Resources Service Delivery (HRSD) and beyond, our solutions are tailored to meet your unique needs. Explore our full range of services to discover how ServiceNow can transform your organization.

ServiceNow Managed
Services

ServiceNow Integration
Services

ServiceNow Implementation
Services

ServiceNow Migration
Service

ServiceNow Consulting
Services

ServiceNow ITBM
Implementation

ServiceNow Chatbot
Development

OUR CLIENTS

THEIR DIGITAL SUCCESS STORY IS OURS TOO

Industries We Serve

Businesses require connecting with customers on various platforms from multiple channels,
but as the count goes higher the criticalness level up as well.

E-Commerce

Education

Financial

Healthcare

Hospitality

IT Industry

Manufacturing

Telecom

Travel

Public Sector

Our Client Reviews

THEIR DIGITAL SUCCESS STORY IS OURS TOO

Asofttek has provided us the ability to effectively integrate Salesforce into our existing business operations. They have been so reliable and flexible with the various options.

True to their premise, the entire team at Asofttek is professional and flexible and answers my every query every time. They make AI integration into daily tasks easy and simple to use, and of course, I love it because it saves so much time for me now.

I suggest Asofttek is a preferable one for internal staff and work management and all the HR activities! I got a custom CRM with cloud options too, to easily manage my staff effectively with a user-friendly interface.